Returns & Exchanges
At Sprockets Cycles, we want you to be completely satisfied with your cycling gear, which is why we offer a 30-day return policy on all unused items in their original packaging. Whether it's a sizing issue or a change of heart, our team is here to ensure your return process is as smooth as your favorite trail.
Initiate Your Return
Log into your account or use our guest portal to request a Return Merchandise Authorization (RMA) number within 30 days of purchase.
Pack Your Gear
Securely place the items in their original packaging, ensuring all tags are attached and any protective films are intact to prevent damage during transit.
Ship It Back
Affix the provided return label to your package and drop it off at any authorized courier location; we recommend obtaining a tracking number for your records.
Inspection and Refund
Once our technicians verify the condition of the returned equipment, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing